Crisp
Lightweight live chat and AI bots for startups.
★★★★★ 4.6 5,100 saves Starting price: Free, from $25/mo
Tool information
Crisp is a lightweight messaging platform combining live chat, chatbot automation, shared inbox, and CRM for startups and SMBs. Its AI chatbot resolves FAQs while canned replies and magic browsing speed up agents.
Founders pick Crisp for its generous entry pricing and clean widget. Status pages, knowledge base, and campaigns round out the toolkit.
In-depth review
Lightweight live chat and AI bots for startups. Crisp competes in the AI Customer Support category, where our editors have reviewed 202 tools so far. It has been bookmarked by 5,100 readers, making it one of the most trusted options in its class. This in-depth review breaks down exactly where Crisp shines, where it falls short, and who should choose it.
In real-world use, Crisp's clearest strengths are Affordable for startups; Clean chat widget; Multi-channel inbox; Built-in knowledge base; Fast setup. These advantages matter most for live chat, FAQ bots, multi-channel inbox, knowledge base, proactive campaigns, co-browsing — the exact workload Crisp was designed around. Readers who prioritise these qualities consistently rank it among their favourites in AI Customer Support.
No tool is perfect — before you commit, weigh AI credits cost extra; Free plan caps conversations; Best for SMB scale; Reporting is basic. Crisp pricing starts at Free, from $25/mo. Always confirm the latest plans on the official website, because prices change often. Because you can evaluate the full experience free of charge, Crisp is a low-risk tool to try this week. Crisp is a solid, well-reviewed choice in AI Customer Support and deserves a place on your shortlist.
How Crisp compares
Crisp is rated 4.6 out of 5, above the AI Customer Support category average of 4.5 across 202 rated tools. Its closest alternatives are Intercom Fin, Zendesk AI, Freshdesk Freddy AI. Popular alternatives include Intercom Fin, Zendesk AI, Freshdesk Freddy AI. Compare their pricing, ratings, and reviews before you decide.
Pricing
Crisp pricing starts at Free, from $25/mo. Always confirm the latest plans on the official website, because prices change often.
Frequently asked questions
10 editor-written answers about Crisp.
Is Crisp free?
A limited free plan exists for very small volumes. Paid plans start around $25/mo per workspace.
What channels does Crisp cover?
Website chat, email, Messenger, WhatsApp, Instagram, Telegram, and Twitter DMs in one inbox.
What is Crisp?
Lightweight live chat and AI bots for startups.
Is Crisp free?
Yes — Crisp offers free access (Free, from $25/mo). Paid plans unlock higher limits and extra features.
How much does Crisp cost?
Crisp pricing starts at Free, from $25/mo. Always confirm the latest plans on the official website, because prices change often.
How do I start using Crisp?
Open the official website with the Visit Tool button on this page, create an account, and follow the onboarding steps. Most people are up and running within minutes.
What can I use Crisp for?
Crisp is commonly used for live chat, FAQ bots, multi-channel inbox, knowledge base, proactive campaigns, co-browsing.
What are the main advantages of Crisp?
Users most often highlight Affordable for startups; Clean chat widget; Multi-channel inbox; Built-in knowledge base; Fast setup.
Are there any downsides to Crisp?
Keep in mind: AI credits cost extra; Free plan caps conversations; Best for SMB scale; Reporting is basic. Weigh these against your budget and needs.
Who is Crisp best for?
Crisp suits anyone working with AI Customer Support — from beginners trying AI for the first time to professionals who rely on it every day.
Can I try Crisp before paying?
Yes — you can try Crisp free of charge (Free, from $25/mo) before deciding on a paid plan.
What are good alternatives to Crisp?
Popular alternatives include Intercom Fin, Zendesk AI, Freshdesk Freddy AI. Compare their pricing, ratings, and reviews before you decide.
Pros and cons
Crisp is a solid, well-reviewed choice in AI Customer Support and deserves a place on your shortlist.
Crisp is rated 4.6 out of 5, above the AI Customer Support category average of 4.5 across 202 rated tools. Its closest alternatives are Intercom Fin, Zendesk AI, Freshdesk Freddy AI.
Pros
- Affordable for startups
- Clean chat widget
- Multi-channel inbox
- Built-in knowledge base
- Fast setup
Cons
- AI credits cost extra
- Free plan caps conversations
- Best for SMB scale
- Reporting is basic
Reviews
Rating summary
Editor score★★★★★ 4.6/5
Visitor score☆☆☆☆☆ —/5 (0 reviews)
No visitor ratings yet — yours could be the first.
Combined ToolScore4.6/5
ToolScore blends 70% editor score with 30% visitor score once visitors have rated.
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