LiveAgent
Omnichannel helpdesk with 175+ features
★★★★★ 4.6 1,800 saves Starting price: $15 per agent/month
Tool information
LiveAgent combines live chat, ticketing, call center, and a customer portal with AI-suggested answers and smart rules.
Its generous 30-day trial and 175+ features make it a value pick for omnichannel support.
In-depth review
Omnichannel helpdesk with 175+ features LiveAgent competes in the AI Customer Support category, where our editors have reviewed 202 tools so far. It has been bookmarked by 1,800 readers, making it one of the most trusted options in its class. This in-depth review breaks down exactly where LiveAgent shines, where it falls short, and who should choose it.
In real-world use, LiveAgent's clearest strengths are Chat, tickets, calls, portal in one; Generous 30-day trial; 175+ built-in features. These advantages matter most for Running live chat|Ticketing email requests|Operating a call center|Suggesting answers with AI|Routing with smart rules — the exact workload LiveAgent was designed around. Readers who prioritise these qualities consistently rank it among their favourites in AI Customer Support.
No tool is perfect — before you commit, weigh Dated interface versus rivals; Chat customization is limited. LiveAgent pricing starts at $15 per agent/month. Always confirm the latest plans on the official website, because prices change often. Because you can evaluate the full experience free of charge, LiveAgent is a low-risk tool to try this week. LiveAgent is a solid, well-reviewed choice in AI Customer Support and deserves a place on your shortlist.
How LiveAgent compares
LiveAgent is rated 4.6 out of 5, above the AI Customer Support category average of 4.5 across 202 rated tools. Its closest alternatives are Intercom Fin, Zendesk AI, Freshdesk Freddy AI. Popular alternatives include Intercom Fin, Zendesk AI, Freshdesk Freddy AI. Compare their pricing, ratings, and reviews before you decide.
Applicable tasks
Pricing
LiveAgent pricing starts at $15 per agent/month. Always confirm the latest plans on the official website, because prices change often.
Frequently asked questions
10 editor-written answers about LiveAgent.
Does LiveAgent have a free plan? Yes, there is a free plan for one agent history-limited; paid plans start around $15 per agent per month.
What is LiveAgent?
Omnichannel helpdesk with 175+ features
Is LiveAgent free?
Yes — LiveAgent offers free access ($15 per agent/month). Paid plans unlock higher limits and extra features.
How much does LiveAgent cost?
LiveAgent pricing starts at $15 per agent/month. Always confirm the latest plans on the official website, because prices change often.
How do I start using LiveAgent?
Open the official website with the Visit Tool button on this page, create an account, and follow the onboarding steps. Most people are up and running within minutes.
What can I use LiveAgent for?
LiveAgent is commonly used for Running live chat|Ticketing email requests|Operating a call center|Suggesting answers with AI|Routing with smart rules.
What are the main advantages of LiveAgent?
Users most often highlight Chat, tickets, calls, portal in one; Generous 30-day trial; 175+ built-in features.
Are there any downsides to LiveAgent?
Keep in mind: Dated interface versus rivals; Chat customization is limited. Weigh these against your budget and needs.
Who is LiveAgent best for?
LiveAgent suits anyone working with AI Customer Support — from beginners trying AI for the first time to professionals who rely on it every day.
Can I try LiveAgent before paying?
Yes — you can try LiveAgent free of charge ($15 per agent/month) before deciding on a paid plan.
What are good alternatives to LiveAgent?
Popular alternatives include Intercom Fin, Zendesk AI, Freshdesk Freddy AI. Compare their pricing, ratings, and reviews before you decide.
Pros and cons
LiveAgent is a solid, well-reviewed choice in AI Customer Support and deserves a place on your shortlist.
LiveAgent is rated 4.6 out of 5, above the AI Customer Support category average of 4.5 across 202 rated tools. Its closest alternatives are Intercom Fin, Zendesk AI, Freshdesk Freddy AI.
Pros
- Chat, tickets, calls, portal in one
- Generous 30-day trial
- 175+ built-in features
Cons
- Dated interface versus rivals
- Chat customization is limited
Reviews
Rating summary
Editor score★★★★★ 4.6/5
Visitor score☆☆☆☆☆ —/5 (0 reviews)
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Combined ToolScore4.6/5
ToolScore blends 70% editor score with 30% visitor score once visitors have rated.
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